Run a Helpdesk service headless
A helpdesk service runs on the same operational work every day. Padiso gives you a team of agents to run it: Triage, resolution and escalation, 24/7. You set direction and approve the calls that matter.
Your helpdesk service agent team
Triage agent
Classifies and routes every incoming ticket instantly.
Resolution agent
Answers common issues and processes routine requests.
Escalation agent
Hands off hard cases with full context attached.
What runs itself
- Ticket triage and routing
- Automated resolution
- Smart escalation
- Macros and knowledge upkeep
The old way
- Volume grows faster than the team can hire
- Routine tickets crowd out the ones that need a human
- Sensitive actions need oversight you cannot scale by hand
Headless, a helpdesk service hands all of this to a team of agents, and your people move to the work only they can do.
How a helpdesk service runs headless
- 1
Map the busywork
Start with the repetitive work that keeps a helpdesk service running.
- 2
Hire your agent team
Specialists like Triage agent and Resolution agent.
- 3
Connect your systems
Agents reach your tools and records through MCP.
- 4
Approve & run
You approve the calls that matter. Agents handle the rest, 24/7.
90%
of routine tickets handled
More customer support businesses
Run your business on agents.
Start free, or talk to us about putting an agent workforce to work across your operations.