01 · Who does what
The stack is yours. We are the builders.
Think of an architect and a builder, not a landlord. We design it, build it and keep it current. You hold the keys.
Your stackOwned by you
You and your leadsDirection · decisions · relationships
AgentsBest of breed, per job, any vendor
Customer serviceFinanceOperationsSalesMarketingPeople
The rulesSet inside your own tools
ApprovalsSpend capsAudit logsAccuracy checks
Your systemsShopify · Xero · NetSuite · HubSpot · Slack · any MCP server
PADISO
Builds it from outside
1
Map
Where the hours go
2
Choose
Best agent per job
3
Wire
Into your systems
4
Set the rules
Then go live in shadow
5
Keep current
Re-test every quarter
02 · The method
Five steps. Every function. Every time.
1
Map
We measure every repeatable task by function, in hours and dollars.
You get: the hours map and the case
2
Choose
We shortlist and test agents from any vendor against your real work. The winner earns the job.
You get: a scored shortlist per function
3
Wire
We connect the agent to the systems you already run. No rip and replace.
You get: working integrations
4
Set the rules
Approvals, spend caps and logs are set in your tools. Two weeks in shadow before go-live.
You get: a live function, measured
5
Keep current
When a better agent or model ships, we test it and switch only if it wins.
You get: quarterly upgrade report
03 · The rules we build in
Safe to trust. Set in tools you already own.
Approvals
Anything material waits for a yes.
Thresholds per action. Refunds, contracts, price changes and payments pause for a person.
Lives in: Slack approvals, ApprovalMax, each tool's own approval settings
Budgets
Spend capped per agent.
Every agent and model key has a monthly limit. Hit it and it stops.
Lives in: each vendor's billing limits and your model API accounts
Audit trail
Every action, on the record.
What was done, when, with which data and on whose approval.
Lives in: each tool's activity log, copied to a log in your cloud
Accuracy
Checked every week.
A sample of agent work is scored weekly. Drift gets flagged before customers notice.
Lives in: a scorecard in your shared drive
04 · No dashboard required
One message a day. Decisions only when they matter.
A reporting agent we set up in your Slack sends what happened and asks for anything that needs a human yes. Email, SMS or voice work too.
Daily summary
Your Slack · 7:02 am
Tickets resolved38 · 0 escalated
Books reconciled212 of 212
Leads booked6 calls
Needs you: refund of $184 for order #20417.
05 · Yours to keep