AWS reference architectureReservation management and upsells
A AWS reference architecture for reservation management and upsells in Hospitality. Triggered by new booking or rate change across channels, Padiso orchestrates 3 specialist agents on Amazon Bedrock AgentCore, reaching channel manager / ota sync and your tools through the Model Context Protocol, with budgets, approvals and an audit trail throughout.
AWSRuntime: Amazon Bedrock AgentCoreTrigger
New booking or rate change across channels
Hospitality
Orchestration
Padiso Orchestrator
goals · tasks · heartbeat
Governance
budgets · approvals · audit
Runtime & agents
Agent runtime
Amazon Bedrock AgentCore
Concierge agent
agent
Reservations agent
agent
Operations agent
agent
Integrations · MCP
MCP gateway
Your systems
Channel manager / OTA sync
Property Management System (PMS)
Revenue management
How the data flows
Trigger: New booking or rate change across channels
- 1
Reservations agent normalizes the booking and checks for overbooking or rate parity issues
- 2
It syncs availability across the channel manager and OTAs
- 3
Upsell agent offers relevant add-ons within pricing rules
- 4
Conflicts (double-books, parity breaks) are flagged for the revenue team
Agent team
- Concierge agent
- Reservations agent
- Operations agent
Integrations
Reached through the Model Context Protocol, scoped and governed.
Runtime & data
Amazon Bedrock AgentCore
Channel manager / OTA sync
Property Management System (PMS)
Revenue management
Security & operational considerations
- Idempotent sync to avoid double-booking under load
- Rate-parity rules enforced per channel
- Approvals on overrides beyond set thresholds
AWS deployment
Deployed in your AWS account on Bedrock AgentCore, with IAM scoping, PrivateLink to your VPC, and CloudTrail/CloudWatch for audit and observability.
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