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Blueprints/Hospitality
AWS reference architecture

Round-the-clock guest messaging and concierge

A AWS reference architecture for round-the-clock guest messaging and concierge in Hospitality. Triggered by guest message arrives (web chat, sms, whatsapp, email), Padiso orchestrates 3 specialist agents on Amazon Bedrock AgentCore, reaching property management system (pms) and your tools through the Model Context Protocol, with budgets, approvals and an audit trail throughout.

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AWSRuntime: Amazon Bedrock AgentCore

Trigger

Guest message arrives (web chat, SMS, WhatsApp, email)

Hospitality

Orchestration

Padiso

Padiso Orchestrator

goals · tasks · heartbeat

Governance

budgets · approvals · audit

Runtime & agents

Agent runtime

Amazon Bedrock AgentCore

Concierge agent

agent

Reservations agent

agent

Operations agent

agent

Integrations · MCP

MCP gateway

salesforce
slack
notion
google-drive

Your systems

Property management system (PMS)

Booking / channel manager

Guest CRM

How the data flows

Trigger: Guest message arrives (web chat, SMS, WhatsApp, email)

  1. 1

    Concierge agent classifies intent and pulls the reservation and guest profile

  2. 2

    It answers routine requests and books amenities against live availability

  3. 3

    Anything needing staff (comps, complaints) is routed with full thread context

  4. 4

    Every interaction is written back to the guest profile and PMS

Agent team

  • Concierge agent
  • Reservations agent
  • Operations agent

Integrations

salesforce
slack
notion
google-drive

Reached through the Model Context Protocol, scoped and governed.

Runtime & data

Amazon Bedrock AgentCore

Property management system (PMS)

Booking / channel manager

Guest CRM

Security & operational considerations

  • Payment details tokenized, never seen by the agent
  • Brand-voice and policy guardrails on every reply
  • Per-property rate and availability rules

AWS deployment

Deployed in your AWS account on Bedrock AgentCore, with IAM scoping, PrivateLink to your VPC, and CloudTrail/CloudWatch for audit and observability.

Run this blueprint anywhere

Local / Desktop

Claude Code + Ollama, on your machines

AWS

Viewing

Amazon Bedrock AgentCore

Azure

Azure AI Foundry

More Hospitality blueprints

AWS

Reservation management and upsells

Run your business on agents.

Start free, or talk to us about putting an agent workforce to work across your operations.

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