AWS reference architectureMaintenance triage and dispatch
A AWS reference architecture for maintenance triage and dispatch in Real Estate. Triggered by maintenance request submitted by a tenant, Padiso orchestrates 3 specialist agents on Amazon Bedrock AgentCore, reaching work-order system and your tools through the Model Context Protocol, with budgets, approvals and an audit trail throughout.
AWSRuntime: Amazon Bedrock AgentCoreTrigger
Maintenance request submitted by a tenant
Real Estate
Orchestration
Padiso Orchestrator
goals · tasks · heartbeat
Governance
budgets · approvals · audit
Runtime & agents
Agent runtime
Amazon Bedrock AgentCore
Leasing agent
agent
Maintenance agent
agent
Tenant comms agent
agent
Integrations · MCP
MCP gateway
Your systems
Work-order system
Vendor directory
Property Management System (PMS)
How the data flows
Trigger: Maintenance request submitted by a tenant
- 1
Maintenance agent triages severity and gathers details and photos
- 2
It dispatches the right vendor against SLAs and the work-order system
- 3
Tracks the job to completion and keeps the tenant updated
- 4
SLA breaches or high-cost work escalate to the manager
Agent team
- Leasing agent
- Maintenance agent
- Tenant comms agent
Integrations
Reached through the Model Context Protocol, scoped and governed.
Runtime & data
Amazon Bedrock AgentCore
Work-order system
Vendor directory
Property Management System (PMS)
Security & operational considerations
- Spend caps per work order
- Approvals above a cost threshold
- Full audit trail per job
AWS deployment
Deployed in your AWS account on Bedrock AgentCore, with IAM scoping, PrivateLink to your VPC, and CloudTrail/CloudWatch for audit and observability.
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