Azure reference architectureMaintenance triage and dispatch
A Azure reference architecture for maintenance triage and dispatch in Real Estate. Triggered by maintenance request submitted by a tenant, Padiso orchestrates 3 specialist agents on Azure AI Foundry, reaching work-order system and your tools through the Model Context Protocol, with budgets, approvals and an audit trail throughout.
AzureRuntime: Azure AI FoundryTrigger
Maintenance request submitted by a tenant
Real Estate
Orchestration
Padiso Orchestrator
goals · tasks · heartbeat
Governance
budgets · approvals · audit
Runtime & agents
Agent runtime
Azure AI Foundry
Leasing agent
agent
Maintenance agent
agent
Tenant comms agent
agent
Integrations · MCP
MCP gateway
Your systems
Work-order system
Vendor directory
Property Management System (PMS)
How the data flows
Trigger: Maintenance request submitted by a tenant
- 1
Maintenance agent triages severity and gathers details and photos
- 2
It dispatches the right vendor against SLAs and the work-order system
- 3
Tracks the job to completion and keeps the tenant updated
- 4
SLA breaches or high-cost work escalate to the manager
Agent team
- Leasing agent
- Maintenance agent
- Tenant comms agent
Integrations
Reached through the Model Context Protocol, scoped and governed.
Runtime & data
Azure AI Foundry
Work-order system
Vendor directory
Property Management System (PMS)
Security & operational considerations
- Spend caps per work order
- Approvals above a cost threshold
- Full audit trail per job
Azure deployment
Deployed in your Azure tenant on AI Foundry, with Entra ID scoping, Private Endpoints into your VNet, and Azure Monitor for audit and observability.
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