Looking for AI consulting services?Talk to the Padiso team
Padiso logo
Padiso
Blueprints/Hospitality
Local / Desktop reference architecture

Round-the-clock guest messaging and concierge

A Local / Desktop reference architecture for round-the-clock guest messaging and concierge in Hospitality. Triggered by guest message arrives (web chat, sms, whatsapp, email), Padiso orchestrates 3 specialist agents on Claude Code + Ollama, on your machines, reaching property management system (pms) and your tools through the Model Context Protocol, with budgets, approvals and an audit trail throughout.

Join the waitlistBook a demo
Local / DesktopRuntime: Claude Code + Ollama, on your machines

Trigger

Guest message arrives (web chat, SMS, WhatsApp, email)

Hospitality

Orchestration

Padiso

Padiso Orchestrator

goals · tasks · heartbeat

Governance

budgets · approvals · audit

Runtime & agents

Agent runtime

Claude Code + Ollama, on your machines

Concierge agent

agent

Reservations agent

agent

Operations agent

agent

Integrations · MCP

MCP gateway

salesforce
slack
notion
google-drive

Your systems

Property management system (PMS)

Booking / channel manager

Guest CRM

How the data flows

Trigger: Guest message arrives (web chat, SMS, WhatsApp, email)

  1. 1

    Concierge agent classifies intent and pulls the reservation and guest profile

  2. 2

    It answers routine requests and books amenities against live availability

  3. 3

    Anything needing staff (comps, complaints) is routed with full thread context

  4. 4

    Every interaction is written back to the guest profile and PMS

Agent team

  • Concierge agent
  • Reservations agent
  • Operations agent

Integrations

salesforce
slack
notion
google-drive

Reached through the Model Context Protocol, scoped and governed.

Runtime & data

Claude Code + Ollama, on your machines

Property management system (PMS)

Booking / channel manager

Guest CRM

Security & operational considerations

  • Payment details tokenized, never seen by the agent
  • Brand-voice and policy guardrails on every reply
  • Per-property rate and availability rules

Local / Desktop deployment

Self-hosted: agents and models run on your machines, so regulated data and credentials never leave your network. Best when data residency is non-negotiable.

Run this blueprint anywhere

Local / Desktop

Viewing

Claude Code + Ollama, on your machines

AWS

Amazon Bedrock AgentCore

Azure

Azure AI Foundry

More Hospitality blueprints

Local / Desktop

Reservation management and upsells

Run your business on agents.

Start free, or talk to us about putting an agent workforce to work across your operations.

Join the waitlistBook a demo